Terms of Service

These Terms of Service (“Terms”) govern access to and use of O2M’s websites, applications, multichannel commerce platform, integrations, documentation, support, and related services (the “Services”). By using the Services, or accepting an order form that references these Terms, you agree to them on behalf of yourself and, where applicable, your organization. If you do not agree, do not use the Services.

You must be legally capable of entering a binding contract and use the Services for business purposes. If you use O2M for an organization, you confirm that you have authority to bind it. You must provide accurate registration information and keep it current.

You are responsible for account activity, protecting credentials, assigning appropriate permissions, and ensuring authorized users comply with these Terms. Accounts may not be shared outside your organization except as expressly permitted. Notify O2M promptly of suspected compromise or unauthorized use.

O2M provides tools for workflows that may include product data, catalogues, marketplace listings, inventory, orders, reporting, channel connections, and related commerce operations. Specific features, limits, service levels, and fees may be stated in an order form or plan description.

We may improve or modify the Services over time. We will use reasonable efforts to avoid materially reducing purchased core functionality during a current subscription term, except where necessary for security, law, third-party platform changes, or prevention of harm.

The Services may interoperate with marketplaces, storefronts, carriers, payment services, and other third parties. You authorize O2M to access and exchange data with each service you connect, within the permissions you grant and as needed to perform your instructions.

Third-party services are governed by their own agreements, availability, APIs, policies, fees, and decisions. O2M does not control them and is not responsible for their products, outages, account actions, data practices, or changes. You are responsible for maintaining necessary third-party accounts and permissions.

“Customer Data” means information, content, and materials submitted to or processed through the Services by you, your users, or your connected services. As between you and O2M, you retain your rights in Customer Data.

You grant O2M a non-exclusive, worldwide, limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Services; comply with law; and follow your documented instructions. You confirm that you have all rights and lawful bases needed for O2M and connected providers to process Customer Data as contemplated by your use of the Services.

You must not use the Services to violate law or third-party rights; upload malicious code; send spam; facilitate fraud; interfere with the Services; bypass security or usage limits; probe or test vulnerabilities without written permission; access another customer’s data; reverse engineer except where law cannot prohibit it; resell or sublicense the Services without authorization; or use the Services to build a competing product through systematic extraction.

You remain responsible for product claims, catalogue accuracy, prices, stock, taxes, regulatory compliance, marketplace submissions, fulfilment, customer service, and all business decisions made using the Services.

If you purchase paid Services, fees, billing frequency, taxes, usage limits, and subscription term will be described in the applicable order form or checkout. Unless stated otherwise there, fees are payable in the invoiced currency, exclusive of applicable taxes, and non-refundable except where these Terms or law require otherwise. Overdue undisputed amounts may result in suspension after reasonable notice.

O2M and its licensors own the Services, software, designs, documentation, trademarks, and related intellectual property, excluding Customer Data. Subject to these Terms and payment of applicable fees, O2M grants you a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable term for your internal business operations. Feedback may be used by O2M without restriction or obligation, provided it does not identify you publicly without permission.

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only to perform or exercise rights under the agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality duties. These duties do not cover information lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. Legally compelled disclosure is permitted, with notice where lawful.

O2M handles personal data as described in the Privacy Policy. Each party will comply with data-protection obligations applicable to its role. You are responsible for configuring access, connections, exports, and retention choices appropriately for your business.

We aim to keep the Services available and reliable, but uninterrupted or error-free operation is not guaranteed. Maintenance, emergencies, internet conditions, third-party services, and events outside reasonable control may affect availability. Support is provided through the channels and at the service level associated with your plan or order form.

O2M may suspend access where reasonably necessary to address a security risk, unlawful activity, material breach, harm to O2M or others, third-party platform requirement, or overdue undisputed payment. Where practicable, we will provide notice and an opportunity to cure and will limit suspension to what is reasonably necessary.

These Terms apply while you access the Services. Subscription duration and renewal are governed by the applicable order form. Either party may terminate for an uncured material breach after reasonable written notice, or immediately where breach cannot be cured, insolvency law permits, or continued service would violate law. On termination, access ends and outstanding amounts become due. Customer Data export and deletion are subject to applicable plan capabilities, customer instructions, legal requirements, and reasonable backup cycles.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” O2M disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing. O2M does not warrant marketplace approval, sales results, uninterrupted integrations, or that automated suggestions and reports will be complete or error-free. Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

To the extent permitted by law, you will defend and indemnify O2M against third-party claims, damages, and reasonable costs arising from Customer Data, your products or commerce operations, your violation of law or third-party terms, or your material breach of these Terms. O2M will provide reasonable notice and cooperation and allow you to control the defence, provided no settlement admits fault or imposes obligations on O2M without consent.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Except for liabilities that cannot lawfully be limited, your payment obligations, misuse of the other party’s intellectual property, breach of confidentiality, or indemnification obligations, each party’s total aggregate liability relating to the Services will not exceed the fees paid or payable by you to O2M for the affected Services during the twelve months before the event giving rise to the claim.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. The parties will first attempt in good faith to resolve a dispute through written notice and discussion. Subject to any mandatory law and any different forum specified in an order form, courts of competent jurisdiction in India will have jurisdiction.

We may update these Terms to reflect changes in law, security, or the Services. Revised Terms will be posted with a new date. If a change materially affects current paid use, we will provide reasonable notice where required. Continued use after the effective date constitutes acceptance, except where an existing order form provides otherwise.

These Terms, the Privacy Policy, and applicable order forms form the agreement concerning the Services. An order form controls only where it expressly conflicts with these Terms. Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Failure to enforce a provision is not a waiver. Invalid provisions will be limited to the minimum extent necessary, and the remainder will continue. The parties are independent contractors. Notices may be delivered electronically.

Questions or legal notices about these Terms may be sent to support@o2m.in.